Terms

Terms and conditions

Valid from 23 October 2026 for FLYTAXI passenger transport services booked at www.flytaxi.sk, by phone or by e-mail. The Slovak version of these terms is legally binding.

1. Service provider

Belgroup s. r. o., Tolstého 5, 811 06 Bratislava, Slovakia, Company ID (IČO): 56608039, Tax ID (DIČ): 2122362451 ("FLYTAXI"). Contact: +421 905 255 622, info@flytaxi.sk.

2. Service

FLYTAXI provides transport of passengers and their luggage, mainly airport transfers from Bratislava to Vienna Airport (VIE) and Bratislava Airport (BTS) and back, trips to other cities and group and corporate transport, in Mercedes-Benz vehicles with a driver.

3. Booking and contract

• Bookings can be made via the form on the website, by phone or by e-mail. The customer must provide true and complete details, especially the pick-up address, time, flight number and phone number.
• After sending the form, the customer receives an e-mail that the booking was received. The contract is concluded only when FLYTAXI confirms the booking, usually by a text message with the ride and driver details.
• We do not confirm bookings made online on the day of the transfer. In that case please call us.

4. Price

• The price of the ride is fixed and shown to the customer before the booking is sent. Prices are in euro and are final.
• The price includes parking, airport fees and waiting in case of a flight delay.
• Surcharges according to the current price list: night ride (22:00 – 6:00) 5 €, meeting in the arrivals hall with a name sign 5 €, pick-up or destination in an outer district of Bratislava 5 €, each extra address from 5 €.
• Corporate clients may have agreed discounted prices applied with a promo code.

5. Payment

• By card online in advance: we send the customer a payment link together with the booking confirmation. Payment is processed by the secure Global Payments payment gateway; FLYTAXI has no access to card details.
• In the car, in cash or by card.
• By invoice in advance, mainly for corporate clients.

6. Cancellation

• Cancellation at least 24 hours before the agreed pick-up time is free of charge. If the customer has already paid in advance, we refund the amount paid minus a 5 € payment processing fee.
• If the booking is cancelled less than 24 hours before the agreed pick-up time, we charge a cancellation fee of 50 % of the transfer price.
• If the vehicle has arrived at the pick-up point and the transfer does not take place for reasons on the customer's side, we charge a cancellation fee of 100 % of the transfer price.
• Bookings can be cancelled by phone or e-mail. Refunds are made within 14 days using the same method as the payment.

7. Pick-up and waiting

• We track flights online and adjust the pick-up time at the airport to the actual arrival. The customer does not pay for waiting in case of a flight delay.
• The customer must be at the pick-up point at the agreed time. If the customer does not show up and cannot be reached on the phone number provided, the transfer is considered not to have taken place.
• If FLYTAXI cannot carry out the ride for reasons on its side, it informs the customer without delay and refunds the full amount paid.

8. Children and luggage

Children travel in child seats in line with the applicable rules. The number and type of seats must be stated in the booking. The amount and size of luggage must match the booking and the vehicle capacity.

9. Complaints

Complaints can be made by e-mail to info@flytaxi.sk or by phone without undue delay after the ride. We handle complaints within 30 days at the latest and inform the customer of the outcome by e-mail.

10. Alternative dispute resolution

If a customer who is a consumer is not satisfied with how a complaint was handled or believes that FLYTAXI has violated their rights, they may ask us for redress at info@flytaxi.sk. If we reject the request or do not reply within 30 days, the consumer may submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (www.soi.sk) or another authorised entity listed by the Ministry of Economy of the Slovak Republic. This does not affect the right to go to court.

11. Personal data

The processing of personal data is described in our privacy policy.

12. Final provisions

By sending a booking, the customer confirms that they have read and agree to these terms. Matters not covered by these terms are governed by the laws of the Slovak Republic. FLYTAXI may change these terms; a booking is governed by the version valid when it was sent.